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| E-mail marketing secrets and lies: List growth
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Location: Blogs Neighborhood Newsletters |
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| Posted by: 23rd Street Association |
6/11/2009 1:05 PM |
E-mail marketing secrets and lies: List growth
Karen J. Bannan
E-mail list growth is a top priority for many
marketers this year, according to a new white paper from ExactTarget, a
provider of e-mail marketing solutions. The report, “2009 Email List
Growth Study” (www.exacttarget/listgrowth), found that 38% of marketers
put list growth ahead of other marketing goals such as deliverability,
integration with other channels and lowering marketing costs.
The report also found that larger list owners are more likely to be
experienced marketers, in both b-to-b and b-to-c segments. These larger
list owners look to diversify their lists using multiple growth
tactics, track the sources of such growth and evaluate their list
sources frequently. The tactics they use range from nonincented site
registration—the most popular method—to incented site registration, to
collecting e-mails in the call center.
Looking to grow your list, too? Morgan Stewart, director of
research and strategy for ExactTarget, provides one secret and exposes
one lie about boosting your list numbers.
Secret: Co-registration and list rental are good strategies if they are done correctly.
You’ve probably signed up for a white paper or webinar and encountered
it: the never-ending registration process. By the time you’re finished,
you’ve been asked to sign up for 10 or more e-mail lists. This, Stewart
said, is the wrong way to do co-registration. “Co-registration done
well can be enormous for a marketer,” he said. “It can be done cheaply
and be a way to add to your list.” When working with a co-registration
partner, make sure they don’t require list signup, something that’s
off-putting and will only alienate list joiners. “You never want to
trap or trick someone onto your list,” Stewart said.
Meanwhile, for list rentals, you should make sure the list
you’re renting comes from a reputable site that provides content that’s
directly related to your product or services. You can start with trade
magazines or online information sites, asking publishers how often they
send out sponsored messages, what their circulation is, and what kind
of click-through rates they’ve seen in the past. You’ll also want to
see how engaged their readers are; check on their traffic by entering
their URL into Compete.com or Alexa.com. You should also consider
buying more than one list at a time and testing them against each
other. “Just because a list works for one company doesn’t mean it’s
going to work for you, too, which is why you have to test, and test
often, to make sure it’s a good fit,” Stewart said.
Lie: List append is a good list-building strategy. They
are your customers. They do business with you. You have their names,
phone numbers and physical addresses. Some marketers think these same
customers wouldn’t mind being e-mailed even though they haven’t
provided their e-mail addresses. That’s when they take the next step,
hiring companies to ferret out those customers’ e-mail addresses based
on the information they already have. This is a very bad idea, Stewart
said. “It might seem logical, but it’s really you as a marketer
imposing your will on your customers,” he said. “If they wanted to be
on your e-mail list, they would have done it already.” Plus, it’s
expensive, he said. Append service providers may charge more for
matches when they can provide proof those people have opted in to a
list. But before you join the e-mail append ranks, consider this,
Stewart said: If even one customer decides, after receiving your
messages, that they don’t want to do business with you, it will cost
you far more in the long run.
Source: http://www.btobonline.com
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